MAKE A DIFFERENCE
MSC Technology provides exclusive IT solutions to MSC Mediterranean Shipping Company. We believe engaged, talented and ideas-focused individuals are what makes an international business like ours so successful. Being a professional services firm, it’s about creating a workplace where we recruit skilled people able to deliver excellence service but first, a place where people can be inspired and be inspiring.
The main objective for a E-Business Customer Support Representative is to develop, coordinate, implement, and manage all EDI (Electronic Data Interchange)-related developments for Mediterranean Shipping Company USA. The position serves as the primary link between the business and any data-trading partners; they work with all trading partners to determine the type of data they would like to trade and develop guidelines and specifications for data exchange.
Duties and Responsibilities
E-Business Customer Support Representatives are responsible for analyzing and designing specifications used for new implementation or enhancements and extensions in EDI applications, interfaces, and mappings.
The responsibility includes coordinating all EDI testing, implementations, and upgrades as and when required. Other responsibilities include, but are not limited to:
Establishing contact with trading partners and customers and communicating in a professional and courteous manner.
Addressing all customer and internal user inquiries efficiently and effectively.
Monitoring and Analyzing the data exchanged with all partners as and when required.
Conduct appropriate investigation and troubleshooting of any data inconsistencies.
Analyze and report to responsible parties for all issues that requires attention to avoid future failures.
Working with all employees in all levels, departments, and external agencies of MSC to support accurate, proper data exchanges.
Coordinating EDI integration projects between customers, MSC process owners and development teams.
Provide support for all customer-facing applications.
These are the qualifications that are necessary for someone to be considered for the position.
Bachelor’s degree in a relevant discipline
2+ years of industry experience working with EDI technologies
Excellent interpersonal and multitasking skills are required
Good analytical skills and the ability to easily read and understand complex documents and procedures are necessary
E-Business Customer Support Representatives should have a functional knowledge base of the following:
· Microsoft Office Suite
· Windows 7, 10
Yearly Salary: starting at 45,000
Special benefits Include:
- Health Care Insurance
- Vision Care Insurance
- Dental insurance
- Life Insurance
- Short Term Disability
- Long Term Disability
- Paid Vacation
- 401K Savings Plan
- Suburban Work Location
- Casual Work Environment
- Flexible Work Hours
- Direct Hires (no Agencies)
- Only considering applicants in regional area (NY, NJ and PA)
- US Citizens or those legally allowed to work in the US only
- Visa sponsorship or transfer of sponsorship not currently available for this position