Job Description: 


MSC Technology provides exclusive IT solutions to MSC Mediterranean Shipping Company. We believe engaged, talented and ideas-focused individuals are what makes an international business like ours so successful. Being a professional services firm, it’s about creating a workplace where we recruit skilled people able to deliver excellence service but first, a place where people can be inspired and be inspiring.

1 About the Program

MSC continues to invest and lead the world-wide container business with ships, an extensive container fleet, intermodal and dedicated staff for its customers. The Company’s evolution to becoming a leading brand requires a consistency to market. It is therefore paramount to standardize data, processes and management information. Hence, MSC has decided to launch The OneVision Program, a commitment led by MSC Geneva to review their operation and information systems from a central point. Adding or modifying key concepts, technical components and functionalities will enable this solution to become the standard MSC Group Solution.

2 The Role

The IT Operations Analyst mission is to perform all operational processes and procedures, ensuring that all IT services and platforms meet operational targets. The IT Operations Analyst perform proactive monitoring of integration platforms such Axway API Management, B2BI, IRIS/Ensemble, Informatica, Microsoft Biztalk, Azure Service Bus and SQL integration or reporting services (SSIS, SSRS). He/She will be in charge to run scheduled routines, patch management, backup and restore activities and implement changes always focusing on production environment.

3 Key Responsibilities

3.1 Contribution

The Operation Analyst of Integration Platform is an expert with integration technologies that helps to streamline IT systems integration. He/She will have to:

Provide specialized investigation and support.
Problem isolation and resolution, with expectation that continuous improvement and enhancements are implemented
Implement new releases, planned changes focusing on IT Production environment.
Manage IT services requests (like new configurations, technical requests).
Manage knowledge transfer with architecture and project teams for integration technologies.
Backup policies and restore activities.
Patch Management.
Capacity management.
Flexibility to work during weekends (or on-duty).
3.2 Additional Responsibilities

Monitors system tuning and service levels.
Reports on the performance of service components.
Maintains operational logs and journals, including monitoring data.
Maintain all operational and configuration knowledge bases.
Contribute to service continuity and DR.
4 Affectation

Positions to be filled in Chennai (India), Warren (United States) and Geneva (Switzerland).

5 Qualifications and Experience

(P) = Preferred, (R) = Required


SOA concepts with API/Web services (R, min 3 years)
Implementation of Security concepts (Cert, OAuth…) (P)
Experience in the maritime shipping industry (P)
It should be clear that the position requires strong skills and practical/operational experience in Technical integration architecture design and implementation, including technologies like:

Axway API management (or equiv.) (R)
IRIS/Ensemble platform (R)
Azure IaaS and PaaS concepts (R)
Azure DevOps (previous Visual Studio Online) (R)
Messaging systems (Azure Service Bus, Active MQ) (R)
B2BI or EDI/File management systems (R)
Microsoft SQL databases + tools (SSIS, SSRS) (R)
Big Data solutions and concepts (R)
Demonstrate system basic admin capabilities on the key components:

Citrix Portfolio (XenApp; XenDesktop; XenServer) (P)
Web server administration (IIS and Apache HTTPD) (P)
Microsoft Windows Server systems (P)
Linux systems (RH or Suse or equivalent) (P)


Fluency in English – C1 Level minimum (oral and written) (R)
MS Office and collaboration products (R)
Communication skills in multi-cultural context (P)
Other language is an asset. (P)
6 Performance skills Guide

Organization and Planning

Organize or schedule people or tasks; develop realistic goals and action plans while being sensitive to time constraints and resource availability; communicate these goals and action plans to all people involved.

Listening and Understanding

Clearly understand the users’ requirements and their business in order to go beyond what is only expressed, and include all required features in delivered products or services.

Commitment to task

Start and persist with specific courses of action while exhibiting high motivation and a sense of urgency.

Spoken and written communications

Clearly present information through the spoken work; influence or persuade others through oral presentation in positive or negative circumstances; listen well. Write clearly and effectively present ideas and document activities; read and interpret written information.

Deal with ambiguity

Withhold actions or speeches in the absence of important information, while trying to get this information; deals with unresolved situations, flexible to changes, delays or unexpected events, and adapts according to.

Special benefits Include

- Health Care Insurance- Vision Care Insurance

- Dental insurance

- Life Insurance

- Short Term Disability

- Long Term Disability

- Paid Vacation

- 401K Savings Plan

- Suburban Work Location

- Casual Work Environment

- Flexible Work Hours

Job Restrictions

- Direct Hires (no Agencies)

- Only considering applicants in regional area (NY, NJ and PA)

- US Citizens or those legally allowed to work in the US only

IT-Software / Software Services
Functional Area: 
IT Software - Application Programming, Maintenance
Role Category: 
Project Manager-IT/Software
Project Manager-IT/Software
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