Requirements:

•    Investigate and review business flows and process improvements 
•    Analyze and describe business requirements and processes in cooperation with the business 
•    Define correct scope to meet the business needs & expectations 
•    Create process maps and business blueprints 
•    Translate the business requirements to business solutions 
•    Develop, review and improve SOPs (Standard Operating Procedures) together with the business 
•    Develop improved and new business processes 
•    Functional support activities for the different applications used by the business. 
•    Daily support via Service Now  
•    Handle incidents with the necessary priority 
•    Discuss with stakeholders within IT 
•    Regular meetings with business users within the MSC Group 
•    Prepare, test and coordinate system/application implementations/updates/upgrades 
•    Support IT-colleagues on business aspects (knowledge sharing) 
•    Inform on the newest processes/applications 
•    Give training where needed 
•    Identify automation opportunities  
•    Collaboration on future-oriented projects  
•    Report to the Business analysis Team lead