MSC Mediterranean Shipping Company continues to invest and lead the world container market with ships, an extensive container fleet, intermodal and dedicated staff for its customers. The Company’s evolution to its leading brand needs consistency to market, and therefore it is paramount to standardize data, processes and management information.
Established in 1998, MSC Technology provides development and technology support for the MSC transportation divisions and is composed by highly accomplished technology professionals. Today, with a team of 1000 plus, MSC Technology provides the best, most interactive maritime software solutions available in the industry. With an emphasis on equal employment opportunities and a collaborative approach to growing our expertise and solving complex problems, we are a trusted strategic partner with a great journey ahead of us.
The main objective for a E-Business Customer Support Representative is to develop, coordinate, implement, and manage all EDI (Electronic Data Interchange)-related developments for Mediterranean Shipping Company (USA). The position serves as the primary link between the business and any data-trading partners; they work with all trading partners to determine the type of data they would like to trade and develop guidelines and specifications for data exchange.
Duties and Responsibilities
E-Business Customer Support Representatives are responsible for analyzing and designing specifications used for new implementation or enhancements and extensions in EDI applications, interfaces, and mappings.
The responsibility includes coordinating all EDI testing, implementations, and upgrades as and when required. Other responsibilities include, but are not limited to:
Establishing contact with trading partners and customers and communicating in a professional and courteous manner.
Addressing all customer and internal user inquiries efficiently and effectively.
Monitoring and Analyzing the data exchanged with all partners as and when required.
Conduct appropriate investigation and troubleshooting of any data inconsistencies.
Analyze and report to responsible parties for all issues that requires attention to avoid future failures.
Working with all employees in all levels, departments, and external agencies of MSC to support accurate, proper data exchanges.
Coordinating EDI integration projects between customers, MSC process owners and development teams.
Provide support for all customer-facing applications.
These are the qualifications that are necessary for someone to be considered for the position.
2+ years of industry experience working with EDI technologies
Excellent interpersonal and multitasking skills are required
Good analytical skills and the ability to easily read and understand complex documents and procedures are necessary
E-Business Customer Support Representatives should have a functional knowledge base of the following:
· ANSI-X12 and EDIFACT EDI Standards
· Microsoft Office Suite
- Hybrid Schedule: remote work allowed Wednesday & Thursday only
- Direct Hires (no Agencies)
- Only considering applicants in regional area (NY, NJ and PA)
- US Citizens or those legally allowed to work in the US only
- Will not hire on a contract basis
IT Software - Application Programming, Maintenance