Requirement:

• Investigate and review business flows and process improvements 
• Analyze and describe business requirements and processes in cooperation with the business 
• Define correct scope to meet the business needs & expectations 
• Create process maps and business blueprints 
• Translate the business requirements to business solutions 
• Develop, review and improve SOPs (Standard Operating Procedures) together with the business 
• Develop improved and new business processes 
• Functional support activities for the different applications used by the business. 
• Daily support via Service Now  
• Handle incidents with the necessary priority 
• Discuss with stakeholders within IT 
• Regular meetings with business users within the MSC Group 
• Prepare, test and coordinate system/application implementations/updates/upgrades 
• Support IT-colleagues on business aspects (knowledge sharing) 
• Inform on the newest processes/applications 
• Give training where needed 
• Identify automation opportunities  
• Collaboration on future-oriented projects  
• Report to the Business analysis Team lead